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Sentana, Aso. (2004). Excellent Service & Costumer Satisfaction (cet.1). Jakarta: Elex Media Komputindo.

Gaya Chicago

Sentana, Aso. Excellent Service & Costumer Satisfaction. cet.1 Jakarta: Elex Media Komputindo, 2004. Text.

Gaya MLA

Sentana, Aso. Excellent Service & Costumer Satisfaction. cet.1 Jakarta: Elex Media Komputindo, 2004. Text.

Gaya Turabian

Sentana, Aso. Excellent Service & Costumer Satisfaction. cet.1 Jakarta: Elex Media Komputindo, 2004. Print.